Terms and Conditions

BOOKING PROCEDURE

1  We suggest that you call us to check availability and reserve your accommodation. Telephone bookings are held for seven days to allow completion of the booking form. If the booking form is not received within this time we reserve the right to cancel the booking without notice.

2  Please complete the booking form and send it to us with payment in full or a deposit of £75.00 per week ( or part week) for static/ chalets, (£35/week or part-week for camping/touring). Please note that paying a deposit forms a contract and means you are liable for full payment of the holiday. unless we can re-let the accommodation or that you have paid for & have a claim under our Holiday Cancellation Scheme.

3 Final balance payment must be made no later than 28 days before arrival day or your reservation may be cancelled without prior notice (though please note that you may still be liable for the balance). No reminders will necessarily be sent. Receipts will only be sent if you enclose a stamped, addressed envelope with the payment.

4 Acceptance and continuance of bookings is at the discretion of the management and may be cancelled at any stage.

5 Camping and touring bookings for high season. can begin on any day of the week, and starts no earlier than midday on arrival day and ceases before 10.30am on day of departure, unless part days have been booked. Latest arrivals are 8.30pm to avoid disturbing others. The minimum duration bookable during summer season is 5 days ( shorter bookings processed after June 1st). You must ensure that the 'usable area' of pitch you book is large enough for your accommodation & equipment).

6 Caravans and bungalow bookings for high season. are from Saturday to Saturday only and start STRICTLY after 3.00pm on arrival day and cease before 10.00am on day of departure unless otherwise agreed. ( Short stays & extended weeks available at other times).  Latest arrivals are 8.30pm unless pre-arranged

7  Deposits are not refundable or transferable.  Changes to bookings after the deposit has been paid will incur up to a £15 administration fee.  No refunds can be given for inclement weather, force majeure or any resulting effects or for unspent time.

8 There will be a booking fee of £5/holiday which will be waived if you send us a signed booking form for a single holiday with the correct deposit or full payment.

9  If a presented cheque is returned to us or a card transaction refused, a minimum £15.00 charge will be added to your account.

10  Payment for holidays at Sun Haven Valley Holiday Park, either full or part payment, signifies acceptance of the terms and conditions.

11 The information supplied on this form will be stored on computer for the purpose of future distribution to you of our advertising material and under no circumstances will be passed to a third party. For the purposes of the Data Protection Act 1984 the signing of the booking form signifies assent to this.

HOLIDAY TERMS  & CONDITIONS

Sun Haven Valley is a small family run park and to ensure the enjoyment of all our visitors it is essential that certain rules are kept. Breaking any of the tenancy conditions, disturbing the holidays or comfort of others or behaviour unacceptable to the management will lead to non-refundable removal.  The decisions and interpretations of the management are final and no warnings will necessarily be given.

Unless pre-approved by ourselves, parties who do not meet the 'families and couples' requirement will not be allowed access to the park. Please call us if you are in doubt.  Only those persons on the booking form may use the parks facilities.

FAMILIES WITH TEENAGERS Please note well.  We have NO club, NO bar and NO evening entertainment and only a small games room. Please consider this carefully as we may not be a park particularly suited to your teenagers unless they are surfers happy with a beach 10 minutes walk away.   Children under 16 yrs old must be back at their accommodation by 10.00pm.

FAMILIES WITH CHILDREN. Children under 16 yrs old must be back at their accommodation by 10.00pm or accompanied by an adult .  Parents are responsible for their children at all times and must familiarise themselves with the site and signage on arrival.  Children must not use the toilets/wash area as a playground.  The playground is suitable for children from 5 to12yrs old, but parental supervision is essential.
Roller Blades, heelies & skate boards, are not allowed on the park for reasons of noise and safety  Bicycles & push along scooters are allowed on park roads when used sensibly, but no cycling is allowed on the main entrance road as far as the fountain, around the toilet block, games & play areas or on the grass.

NOISE  Noise may not be made, including use of TV's, Radios, CD/music players etc, to the annoyance of others. Strictly No noise after 10.30pm

DOGS must be kept on a lead at all times and only exercised off the site. The dog may not accompany children walking around site. Dogs must never be left in either our or your accommodation/vehicle and fouling, excessive noise or aggressive behaviour will not be tolerated.  You will be required to produce a ground spike and lead on arrival.  Should the rules be broken we will require that you remove your dog from the site.

BOOKING CONDITIONS These may be reasonably modified by the park management. The booking conditions for your holiday will be those in place at the time of the holiday.

CANCELLATIONS  A deposit paid forms a contract and the 'lead name'  will be liable for the full amount.  Cancellations are not possible and the full balance will be payable unless you have a claim under our Holiday Cancellation Scheme  If a booking is not claimed on the day of arrival we shall have the right to re-let unless otherwise pre-agreed.

ALL SIGNS MUST BE OBEYED

SMOKING is not allowed in any of the parks buildings or accommodation.   
The SPEED LIMIT of vehicles is 5 m.p.h (walking pace) and the one way systems must be adhered to.
PARK GATES ARE CLOSED AT MIDNIGHT & vehicles may not be used from midnight to 7am 
The park must be kept tidy and rubbish put in the bins provided. 
Surf boards and sand-covered items ( e.g. wetsuits) may only be washed in the surfwash.  You are welcome to use your own barbecue provided that it is on legs or raised to avoid damage to the grass. Please use the stands provided for the disposable BBQ's available at the shop.
 The proprietors are not responsible for and cannot accept liability for any injury sustained by any person or damage to or loss or clients property.
 We reserve the right to enter our accommodation at any time and any accommodation/vehicle on the property as is reasonable in the circumstances.
Commercial vehicles are not allowed on site unless pre-arranged.

WEATHER & FORCE MAJEURE Please note that we are not responsible for the weather. There are no refunds for bad weather, force majeure or for the consequences of such events. You will be liable for payment and we advise you take out holiday insurance to cover this.  SHVHP Ltd is relieved from liability should the accommodation or other facilities be unavailable due to circumstances beyond it's control.

FOR STATIC CARAVANS The 'Lead Name' must check the inventory of the accommodation upon arrival & report any discrepancies as well as any subsequent losses, damage or breakages to either the accommodation or equipment.  Outgoing visitors should leave accommodation in a clean and tidy order or a charge will be raised.  Bicycles, surf boards, wet suits, boats etc, must not be taken inside or lent against static caravans or chalets. Please bring locks as necessary.

FOR CAMPING Chemical toilets and waste buckets must only be emptied at the points clearly marked.

PITCH SIZES FOR WHITSUN, JULY & AUGUST – In order to ensure that statutory spacings between tents & caravans are maintained we give "usable area" of pitches  on the website and will help you over the phone , but Tents, Caravans, awnings, gazebos et al. must be all be sited within this 'usable' area. It is your responsibility to pre-check that the pitch is large enough as you will not be allowed to exceed the dimensions given. Alternative accommodation will not be available and if you do not meet our 'siting requirements' you will  be required to leave the park.

HELP US TO HELP YOU - any fault should be immediately reported, and due diligence shown and applied by all persons in respect of anypotential risk however small, during your stay.

THE PARK IS NOT OPEN TO THE GENERAL PUBLIC For client and family safety, the accommodation booked can only be occupied and facilities used by the persons entered on the booking form for the dates shown We reserve the right not to admit any visitors. Day visitors are strictly only allowed if pre-booked either on this form or at reception. Visitors must report to reception on arrival, sign in and obtain a pass. All tenancy conditions apply to visitors who must adhere strictly to the park rules. In certain circumstances pre-booked day visitors to static caravans will be allowed at no charge ( NOT during Whitsun, July & August )  to bring the van to no more than 'maximum capacity'. Undeclared or excess persons found in said unit will lead to total eviction of all persons concerned. Where 2 persons discount has been applied, resident or non-resident visitors revoke this wear & tear discount.

HOLIDAY CANCELLATION SCHEME

A booking is a contract and once the deposit has been paid we regret that cancellation is not possible. You will be liable for full payment of the holiday unless you have taken out our Holiday Cancellation Scheme at the time of booking at £15/week (or part week)/pitch or caravan.
This would mean that (i) should you need to cancel your holiday due to Serious Accident, Illness or Injury, Redundancy, Jury Service or Death of a member of the party named on the booking form, you will not need to pay the balance OR we will refund the paid value of the holiday, less deposit & cancellation scheme fee.

(ii) for holidays between May 23rd - 30th & July 26th - August 23rd we may accept a limited number of cancellations without documentation providing they are received, by recorded delivery,  6 weeks before the first day of the holiday. 

Claims need to be submitted in writing by recorded delivery, with a confirmable, authoritative document of the event that occurred between payment of deposit & date of arrival ( Doctors Certificate, Police Letter, Redundancy Notice or Notice of Jury Service )

Sun Haven Valley Holiday Park is run by Steve & Helen Tavener trading as Sun Haven Valley Holiday Park Ltd, company number 05701390 with it’s registered offices based on the park